Our new fees are based on personalized service: (rate change effective 1/13/2025)
* compare the cost of your family member's time off work or payment to a private caregiver
* a higher level of expertise and care than a typical driver, riding in style safely
* 80% of our transport specialists are former/retired healthcare workers and our team has 80+yrs elder care experience
* we give updates to family about status, physical assistance during one-on-one outings
* the physical ease and decreased stress of being wheeled up into a ramped vehicle or transfer into a small SUV with help
* our staff can navigate the growing Austin Area traffic for you , construction and all!
Our average round trip is $105 for most clients traveling to destinations 20-25 min from home (Austin local)
ARE YOU REGULAR DROPOFF ($60/hr)OR FULL SERVICE $96/HR?
AVG REGULAR ROUND TRIP $105 + optional tipping
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DO YOU WANT US TO WAIT OR RETURN FOR YOU LATER?
OPTION 1
WAITING
We will wait outside during your appointment and are ready to roll once you finish.
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Total cost is calculated from pickup time to dropoff back at home.
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This option works best for quick appointments (ie. lab draws, chiropractic appointments or if you simply don't want to wait for a pickup. Easier than Option 2.
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Typically more expensive than Option 2 if you have a longer appt like a "new patient exam".
OPTION 2
STAGGER
Staggered dropoff with another client, we drop you off then return later for pickup
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Return Surcharge ($30) is applied for the zig zag (your waiting is not charged additionally; time resumes when we return for pickup home).
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This option usually less costly
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There may be more wait time for pickup (15 min) but sometimes we are back and waiting for you!
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Depends on when other clients finish appts also.
PLEASE
REMEMBER
Our wait time at your appointment affects other bookings. We are often at the mercy of traffic patterns, road accidents, weather and road construction.
The biggest factor out of our control is how on time your medical office is running!
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Sometimes other clients' appointments are changed with little notice, and we try to make it work as well as we can as we know everyone's timing affects others!
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TRIP FEE: This is your base fee and depends on how far you live from Austin ($5-$40). It covers the time and resources to drive to your home and get back to Austin after your ride. Trip fees apply to all rides.
FULL
SERVICE
A higher hourly rate $96/hr
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those who need significant physical assist, transfer help in/out of bed/wheelchair/toilet
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note taking /advocacy if attending appts alone
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if you are an adult child living in a different city than your parent, please let us know if you want to be "present" on speaker or video during appt
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clients who need significant scheduling assist, calls to medical office on their behalf or care coord with case manager /social worker.
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Peace of mind is everything and everyone has different areas where they need support ...
HOSPITAL
TO HOME
Schedule your ride home from the hospital.
$150 Flat - Austin Area
$200 - Surrounding area
both options add trip fee
Flat fee includes:
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loading and transporting your belongings
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coord with family, hospital nurse, social worker
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​making sure you are "tucked in" to being home again
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returning home can be one of most hectic times, if you have home health, we can notify
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often when you discharge from a medical facility there is a lot of "hurry up and wait" going on and we get it, it's "normal".​
AIRPORT
RUN
Schedule your ride to or from the airport.
$150 Flat - Austin Area
one way, plus trip fee
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Fee includes:
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home pickup time
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luggage assist
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assist to checkin or coordinate with TSA Cares if needed
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stay with you up to TSA security point where un-ticketed people cannot pass. Sometimes waiting for TSA transport can be 20-30 minutes/we won't leave you alone
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Separate booking for return to includes:
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flight pickup, waiting in cell phone lot
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baggage assist and closest exit pickup
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driver can park and meet at baggage if needed
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everything is customizable, especially when your flight is delayed or after hours.
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we won't leave til you are safe at home.
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SCHEDULING
The quickest way to reach Elsa or Amy for scheduling is by text. We don't have an office / receptionist. If we are driving it is not safe to answer the phone. We'll call or text you back when we arrive at our destination and check in our client.
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Often, you may get a text from Elsa as a response to your voicemail. This helps you have a visual record of the information we discuss. We don't answer phones while inside medical offices.
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If you don't respond to a text, we will know to call you. Sometimes texting is not your thing, it's no problem!
Special Events -
- Out of Town Service
We do out of town service all over Texas. This requires planning ahead for a full day of availability. Trips can be one way or round trip and are customizable!
If you want to book family dinners or wedding transport, pricing is similar to OPTION 2 above.
Weekend surcharge applies $50
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You may email directly or use the contact form below. Texting is always preferred if you are able.
