• A higher level of expertise and care than a typical driver, riding in style safely

• 80% of our transport specialists are former/retired healthcare workers and our team has 80+yrs elder care experience

• We give updates to family about status, physical assistance during one-on-one outings

• The physical ease and decreased stress of being wheeled up into a ramped vehicle or transfer into a small SUV with help

• Our staff can navigate the growing Austin Area traffic for you

Elderwheels is actually LESS expensive than many similar concierge assisted accessible transportation companies in Central Texas. We are also less expensive than private caregivers or the cost of a family member taking off work.

Although Uber and the City of Austin do have some wheelchair accessible vehicles, they are few and far between. An Uber may not be available at the time/location you need, and using a specialized city bus can often have long wait times. Uber and bus drivers also do not have the experience to assist the elderly clients or wheelchair users the way that our team does.

Option 1: Waiting

We will wait outside during your appointment and are ready to roll once you finish.

• Total cost is calculated from pickup time to dropoff back at home.

• This option works best for quick appointments (ie. lab draws, chiropractic appointments or if you simply don't want to wait for a pickup. Easier than Option 2.

• Typically more expensive than Option 2 if you have a longer appt like a "new patient exam".

Option 2: Staggered

Staggered dropoff with another client, we drop you off then return later for pickup

• Return Surcharge ($30) is applied for the zig zag (your waiting is not charged additionally; time resumes when we return for pickup home).

• This option usually less costly

• There may be more wait time for pickup (15 min) but sometimes we are back and waiting for you!

• Depends on when other clients finish appts also.

Please Remember: Our wait time at your appointment affects other bookings. We are often at the mercy of traffic patterns, road accidents, weather and road construction. The biggest factor out of our control is how on time your medical office is running! Sometimes other clients' appointments are changed with little notice, and we try to make it work as well as we can as we know everyone's timing affects others!

Full service transport provides additional assistance beyond a standard dropoff / pickup. It costs a higher hourly rate of $96/hr and includes:

• Help for clients who need significant physical assistance (i.e., transfer help in/out of bed/wheelchair/toilet)
  

• Help for clients who need significant scheduling assistance (i.e., we'll make calls to the medical office on their behalf or coordinate care with the case manager / social worker)
  

• Note taking / advocacy for the client if attending appointments alone
  

• For adult children living in a different city than their parent, we can help them be "present" at appointments via speaker or video

• Peace of mind is everything and everyone has different areas where they need support

Schedule your ride home from the hospital:

• $150 Flat - Austin Area

• $200 - Surrounding area

(Both options add trip fee)

This flat fee includes:

• Loading and transporting your belongings

• Coordinating with family, hospital nurses, social workers, etc.

• ​Making sure you are "tucked in" at home again

• Returning home can be one of most hectic times, so if you have home health, we can notify them

• Often when you discharge from a medical facility, there is a lot of "hurry up and wait" going on and we get it (it's "normal").​

Schedule a one-way ride to or from the airport for $150 flat (Austin Area), plus trip fee.

Fee includes:

• Home pickup time

• Assistance with luggage

• Assistance with checking in and coordinating with TSA Cares if needed

• Staying with you up to the TSA security point (where un-ticketed people cannot pass)

• Sometimes waiting for TSA transport can be 20-30 minutes, so we won't leave you alone!
  

Separate booking for return to includes:

• Flight pickup, waiting in cell phone lot

• Baggage assistance and closest exit pickup

• Driver can park and meet at baggage if needed

• Everything is customizable, especially when your flight is delayed or after hours.

• We won't leave until you are safe at home!

The quickest way to reach our scheduling managers (Elsa or Amy) is through text at 512-850-6335. We don't have an office or receptionist, and if we are driving, it is not safe to answer the phone. We'll call or text you back when we arrive at our destination and check in on our client.

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Often, you may get a text from Elsa as a response to your voicemail. This helps you have a visual record of the information we discuss. We don't answer phones while inside medical offices.

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If you don't respond to a text, we will know to call you. Sometimes texting is not your thing, it's no problem!